Privacy policy

Lumina Privacy Policy
Last updated: April 27, 2025

This Privacy Policy explains how shoplumina.net (referred to as “Lumina,” “the Site,” “we,” “our,” or “us”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

Contact
If you have questions about this Privacy Policy, need more information about our privacy practices, or wish to lodge a complaint, contact us: 
• Email: support@botania.company 
• Mail: Lumina, United States

Collecting Personal Information
When you visit the Site, we collect information about your device, your interactions with the Site, and information needed to process your purchases. In this Privacy Policy, “personal information” means any data that identifies or could reasonably identify an individual.

A. Device Information
Purpose: To load the Site accurately and to analyze Site usage for improvement.
Source: Collected automatically through cookies, log files, tags, pixels, and similar technologies.
Disclosure: Shared with our e‑commerce platform provider for analytics and store functionality.
Data Collected: Browser type and version, IP address, time zone, cookie identifiers, pages or products viewed, search terms, duration of visits, and interaction data.

B. Order Information
Purpose: To fulfil orders, process payments, arrange shipping, issue invoices and confirmations, communicate with you, screen orders for fraud, and, where permitted, send product or service updates.
Source: Collected directly from you at checkout.
Disclosure: Shared with our e‑commerce platform provider to operate our online store.
Data Collected: Name, billing and shipping addresses, payment details, email address, and phone number.

C. Customer Support Information
Purpose: To provide customer service and resolve inquiries.
Source: Collected from you when you contact us.
Disclosure: Shared internally as needed to resolve your request and with service providers assisting us.
Data Collected: Details you choose to provide, such as order numbers or descriptions of issues.

Minors
The Site is not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us to request deletion.

Sharing Personal Information
We share personal information with service providers who help us deliver our services and meet our contractual obligations. We may also share personal information to comply with laws, respond to lawful requests, or protect our rights.

Behavioural Advertising
We may use personal information to deliver targeted marketing. This can include sharing purchase and browsing data with advertising partners or using cookies and similar technologies. You can opt out of targeted advertising by adjusting your browser settings or advertising platform preferences.

Using Personal Information
We use personal information to: 
• Offer and deliver products 
• Process payments 
• Ship orders and provide fulfilment updates 
• Improve and optimise the Site 
• Communicate about new products, services, or offers in line with your preferences

Lawful Basis (EEA Residents)
If you reside in the European Economic Area, we process personal information under these lawful bases: 
• Your consent 
• Performance of the contract between you and Lumina 
• Compliance with legal obligations 
• Protection of vital interests 
• Tasks carried out in the public interest 
• Legitimate interests that do not override your rights and freedoms

Retention
We retain personal information as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. Order information is kept until you ask us to delete it.

Automated Decision‑Making
We do not engage in automated decision‑making that produces legal or similarly significant effects. Limited automated systems may be used by our service providers to combat fraud.

Your Rights
A. GDPR (EEA Residents)
You may request access to, correction of, or deletion of your personal information, or request data portability. Contact us using the details in Section 1 to exercise these rights.

B. CCPA (California Residents)
You have the right to know what personal information we hold, to request deletion, and to opt out of the sale or sharing of personal information. Authorised agents may make requests on your behalf.

Cookies
Cookies are small files placed on your device to enhance your browsing experience and help us analyse Site performance. Most browsers accept cookies automatically, but you can adjust settings to refuse or delete them. Disabling cookies may affect Site functionality.

Types of Cookies We Use: 
• Necessary cookies for site and checkout functionality 
• Preference cookies to remember choices 
• Performance cookies for analytics 
• Advertising cookies to deliver relevant marketing

Do Not Track
Because there is no unified industry response to “Do Not Track” signals, our Site does not alter data‑collection practices when it detects such a signal.

Changes
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The revised policy will apply from the updated date shown at the top.

Complaints
If you are dissatisfied with our response to a privacy concern, you may file a complaint with your local data‑protection authority.

Thank you for trusting Lumina with your information.