Política de reembolso

Lumina Return, Refund and Subscription Policy
Last updated: April 27, 2025

Thank you for choosing Lumina. We want you to feel confident shopping with us. If something isn’t right, our team is ready to help.

Return Policy
We accept returns within 15 days of delivery. Items must be unused, in their original packaging with all tags, and include proof of purchase.

How to start a return: Email support@botania.company with your order number and reason for return. Wait for our approval and instructions before shipping any items back.

Return shipping: Customers are responsible for the cost of return shipping. Use a trackable service and keep the tracking number. Lumina is not responsible for returns lost in transit.

Refunds: We will inspect your return within 5 business days of arrival. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may need extra time to post the credit.

Damaged, defective or wrong items: If your order is damaged, defective, or incorrect, email support@botania.company within 48 hours of delivery and include photos. We will arrange a replacement or refund at no cost to you.

Non‑returnable items: 
• Perishables such as food, flowers and plants 
• Custom or personalized items 
• Opened personal‑care goods 
• Hazardous materials, flammable liquids or gases 
• Sale items and gift cards

Exchanges: To exchange an item, return it using the process above and place a new order after we approve the return.

Incorrect or incomplete addresses: Lumina is not liable for shipments sent to addresses entered incorrectly during checkout. If a package is returned to us, we can reship it to the corrected address; shipping costs are your responsibility.

Promotions and reshipments
If a subscription order included a promotional offer such as Buy One Get One Free, reshipments do not include the free or promotional items.

Subscription Policy
By subscribing you authorize recurring charges to your chosen payment method and agree to receive scheduled shipments as outlined at checkout.

Billing schedule: Your card is charged on each renewal date. We send an email reminder three days before billing.

Managing or cancelling: Log in to your account to skip, pause or cancel before the next billing date. Cancellations made after a charge has processed take effect for the next cycle, and the current order will still ship.

Non‑cancellable orders: Orders that have been billed and are being prepared for shipment cannot be cancelled.

Returns on subscription orders: Subscription items follow the same 15‑day return policy. Email support@botania.company to start a return.

Contact
For help with returns, refunds or subscriptions write to support@botania.company.

We appreciate your business and strive to make every shopping experience easy and worry‑free.