Política de envío

Lumina Shipping Policy
Last updated: April 27, 2025

Thank you for choosing Lumina. We aim to deliver your order quickly and safely.

Processing Time 
• Orders are processed within 12–48 hours of purchase. 
• When your order ships, we email a tracking number to the address provided at checkout.

Delivery Time 
• Transit times depend on destination. 
• Most orders arrive within 20 business days.

Order Cancellation 
• Orders cannot be cancelled once placed, as they enter processing immediately. 
• For subscription orders, cancel in your account before the next billing date. Subscription orders already billed and in fulfilment cannot be cancelled.

Incorrect or Incomplete Addresses 
• Lumina is not responsible for delays or losses due to incorrect or incomplete addresses, including missing apartment numbers. 
• If a package is held at your local post office, our support team can guide you on retrieval.

Shipping Protection 
• If you purchased shipping protection and your order is lost in transit, we will reship it at no additional cost. 
• Packages held for pickup are not eligible for reshipment. 
• Lumina is not liable for stolen packages after delivery confirmation.

Additional Information 
• Please double-check your shipping address before completing your order to avoid delays.

Subscription Orders 
• You may cancel subscription orders any time before the next billing date. 
• Subscription orders that have been billed and processed for shipment cannot be cancelled.

Promotions and Reshipments 
• If a subscription shipment included a promotional offer (e.g., Buy 1 Get 1 Free), reshipments will not include the promotional item.

Customer Support 
For any shipping questions or concerns, email support@botania.company. We’re here to help.

We appreciate your business and strive to make every shipping experience smooth and worry‑free.